Internal Customer Service Representative
Core
Provide responsive customer service, process orders, and proactively support sales growth for an established NSW customer territory in the marine import/export industry.
Role type
Internal Customer Service Representative (Telesales & Account Management)
Builds
Sales orders, customer relationships, and product adoption within the marine wholesale sector
Domain
Marine import/export wholesale
Deliverable
client delivery
Required skills
order processing, customer enquiry management, proactive telesales, account management, ERP system usage, database maintenance, product knowledge
Preferred skills
boating interest/hobby
Responsibilities
Receive customer calls and emails and convert enquiries into sales orders; Process online orders and coordinate with the operational team; Handle customer enquiries relating to orders, invoices, products and general account matters; Proactively contact existing customers to promote products and increase spending; Introduce new products and identify opportunities to increase sales; Maintain accurate customer information within the company database
Seniority
Mid-level (2-4 years experience)