Technical Support & Professional Services Manager (m/f/d)
Core
Lead Technical Support and Professional Services engineering team in APAC, managing delivery of technical support, project management, commissioning, and training for Riedel's audio, video, and communication solutions.
Role type
Senior IC manager (technical support & professional services)
Builds
Technical support and professional services delivery for media, sports, and entertainment live production tools
Domain
Broadcast and Media technology
Deliverable
client delivery
Required skills
Management of cross-functional teams, project management, customer relationship management, technical escalation resolution, new product introduction training, RFP/RFI technical response, market insights, industry event representation
Preferred skills
Cisco or Arista certification, international travel
Technologies
Salesforce, Atlassian Jira/Confluence, Microsoft 365, Teams, AES3, AES67, ST 2110, NMOS, PTP, SDI, TCP, UDP, IGMP, VLAN
Responsibilities
Lead and manage the Technical Support and Professional Services engineering team in APAC; coordinate and deliver technical support, project management, commissioning, and training activities; manage and resolve customer technical escalations; engage in new product introduction technical training; collaborate with Sales and Pre-Sales on RFP/RFI tenders; represent the company at customer-facing engagements and industry events
Seniority
Manager, hands-on leadership
