CDI Chargé(e) de Relation Client Entrepôt - Châtres / Ferrières
Core
Serve as a key link between the warehouse, quality standards, and operational performance to ensure reliable, smooth, and compliant execution for e-commerce brands.
Role type
Senior IC customer success specialist (warehouse operations)
Builds
Fulfillment services for 600+ e-commerce brands via a proprietary WMS and European warehouse network
Domain
E-commerce logistics and fulfillment
Deliverable
client delivery
Required skills
Customer relationship management, escalation handling, SLA/KPI monitoring, billing verification, operational feasibility assessment, stakeholder coordination, data analysis, process improvement
Preferred skills
Prior warehouse environment experience, WMS proficiency, business development collaboration
Technologies
Excel, Google Sheets, WMS
Responsibilities
Respond to customer requests and advise on high-quality follow-up, manage escalations (proactive & reactive), ensure end-to-end resolution of issues, monitor billing items and handle discrepancies, contribute to portfolio business development and forecast collection, prepare quotes for custom requests, monitor customer metrics and identify risks, participate in steering committee meetings, implement proactive communication, improve on-site routines and processes
Seniority
Mid-level, hands-on IC