Customer Support Senior Representative for Strategic Accounts
Core
Lead a dedicated team supporting a strategic Data Center account across EMEA, ensuring seamless order management, stakeholder collaboration, and outstanding customer experience.
Role type
Senior Customer Support Manager (Strategic Accounts)
Builds
Operational excellence and customer experience for strategic Data Center accounts
Domain
Industrial energy management / Data Center services
Required skills
End-to-end order management, ERP systems (SAP/Oracle), stakeholder coordination, team leadership, process improvement, business requirements analysis
Preferred skills
Additional European languages, Configure to Order (CTO) and Engineer to Order (ETO) experience
Technologies
SAP, Oracle, Microsoft Office
Responsibilities
Coordinate end-to-end order management from pre-sales to delivery; Manage internal communication and stakeholder alignment; Act as main escalation point for complex customer queries; Oversee sales orders (DTO, CTO, ETO); Lead, coach, and develop direct reports; Drive process standardization and continuous improvement; Facilitate knowledge sharing between support teams
Seniority
Senior, hands-on IC with team leadership