Strategic Accounts Project Engineer
Core
Support strategic accounts in the Mountain Region by managing project documentation, coordinating field service work orders, and resolving customer issues.
Role type
Senior IC project engineer (strategic accounts)
Builds
Customer project delivery and field service coordination
Domain
Industrial power systems / Critical Power Solutions
Deliverable
client delivery
Required skills
project coordination, customer relationship management, work order management, technical liaison, issue escalation, documentation management
Preferred skills
Power Systems knowledge, Battery technologies, Electronics, UPS experience, Electrical industry expertise, SAP, Salesforce, Adobe Acrobat, Bluebeam
Responsibilities
Develop and maintain relationships with internal and external customers for assigned projects, Initiate escalation calls with technical support to ensure timeline resolution, Leverage centralized resources to manage projects, Initiate work orders for projects in collaboration with the dispatch team, Manage work orders to completion and collaborate with finance for invoicing, Act as the technical liaison between customers and field service engineers