HRS Operational Excellence Manager, Americas
Core
Lead the transformation and continuous improvement of HR Services across the Americas, translating global standards into scalable solutions to improve quality, productivity, service, cost, and the employee experience.
Role type
Senior Manager, HR Operational Excellence
Builds
Scalable HR service delivery solutions and operational excellence capabilities across the Americas region
Domain
Human Resources / Operational Excellence / Shared Services
Required skills
Operational excellence, continuous improvement, process transformation, HR operations, team leadership, stakeholder influence, Lean, Six Sigma, root cause analysis, process design, change management, data-driven decision making
Preferred skills
Lean or Six Sigma certification, experience operating across multiple countries, HR Shared Services experience
Technologies
Lean, Six Sigma, structured problem solving, root cause analysis, process design
Responsibilities
Lead and develop the Americas HRS OPEX team, drive continuous improvement initiatives, standardize and streamline HR processes, advance digital transformation and HR technology adoption, define and manage service/quality/productivity/cost/customer experience measures, translate operational data into executable action plans
Seniority
Senior, hands-on IC with team leadership