Lead Training and Technical Support Specialist - UPS
Core
Lead training and technical support for 3-phase UPS products, managing training programs for Field Service Engineers and Service Partners while providing senior-level technical troubleshooting and support.
Role type
Senior IC training and technical support specialist (power electronics)
Builds
Service training programs, elearnings, remote trainings, and technical documentation for 3-phase UPS systems
Domain
Industrial power systems / UPS / Electrical engineering
Required skills
3-phase power systems expertise, UPS architecture knowledge, technical training program development, complex troubleshooting, technical documentation, stakeholder collaboration
Preferred skills
Electrical and/or Power Electronics industry experience, safety leadership, mentoring mindset, continuous improvement
Technologies
3-phase UPS systems, elearning platforms, technical knowledge bases
Responsibilities
Own and manage the service training program in Vantaa Training Center for EMEA 3-phase UPS products; Act as a primary trainer for 3-phase UPS Service trainings; Lead and develop trainings with Technical Support team and EMEA Service; Create training schedules and allocate other trainers as needed; Create training packages, elearnings, remote trainings and other materials; Support field service engineers and customers with installation, commissioning, startup and maintenance of UPS systems; Provide senior-level technical support for complex field issues and critical customer escalations.
Seniority
Senior, hands-on IC with leadership responsibilities
