Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)
Core
Senior technical support engineer acting as the first escalation point for complex software and connectivity issues in Eaton's electrical and energy-management portfolio.
Role type
Senior IC technical support engineer (industrial software & connectivity)
Builds
Troubleshooting and resolution of non-standard software and networking issues for customers and partners
Domain
Industrial automation, electrical systems, energy management
Deliverable
client delivery
Required skills
Software troubleshooting (industrial applications), Networking fundamentals (TCP/IP, industrial protocols), Software-hardware interaction, Technical documentation, Electrical products & energy-management systems
Preferred skills
French language proficiency
Technologies
TCP/IP, industrial communication protocols
Responsibilities
Act as first escalation point for non-standard software and connectivity issues, Diagnose and resolve complex customer cases in collaboration with L3 engineers and R&D, Provide advanced technical support via phone, email, and web-based channels, Support trial licence management and deployment, Deliver technical training to partners and customers, Contribute to process improvements and knowledge-base development
Seniority
Senior, hands-on IC
