IT Specialist - Sr Developer & designer (ServiceNow)
Core
Sr ServiceNow Developer & Designer driving design, DevOps, technical strategy, and delivery of scalable, secure solutions for complex business sectors, integrating Generative and Agentic AI to enhance automation and intelligent service delivery.
Role type
Senior Individual Contributor (ServiceNow SME)
Builds
ServiceNow applications, AI-driven automation workflows, and scalable IT solutions
Domain
Enterprise IT / Service Management / Generative AI
Deliverable
production ML models
Required skills
ServiceNow platform (ITSM, CMDB, HRSD, Flow Designer, IntegrationHub), Generative AI (Now Assist, EVAM, LLM integration), Agentic AI (orchestration, guardrails), ServiceNow scripting (Glide), REST APIs, SQL, Agile/Scrum, JDK, JavaScript, OAuth2/JWT
Preferred skills
SQL, process consulting, technical specification writing, AI governance (EU AI Act, NIST AI RMF), test automation (ATF)
Technologies
ServiceNow, Azure OpenAI, Apigee, Oracle/SQL, JDK, JSP, HTML, JavaScript, Now Assist, Generative AI Controller, AI Search, EVAM, ATF
Responsibilities
Lead technical delivery from initiation to go-live; define DevOps workflows and Agile practices; architect and design global solutions; develop modular code standards; configure and extend Virtual Agent with GenAI; design and govern ServiceNow agents for incident analysis and next-best-action; implement AI governance controls; drive continuous improvement and testing methodologies.
Seniority
Senior, hands-on IC
