Warehouse Success Guadalajara 🇪🇸
Core
Key link between warehouse operations, customers, and internal teams to ensure reliable, smooth, and compliant execution while improving on-site performance.
Role type
Senior Customer Success / Operations Coordinator (Logistics)
Builds
Fulfilment platform for modern commerce brands
Domain
Logistics / E-commerce / Warehousing
Deliverable
Dashboards & analysis | Client delivery
Required skills
Customer request management, escalation handling, SLA/KPI monitoring, billing verification, forecast collection, operational feasibility assessment, process improvement
Preferred skills
Experience with operational teams in logistics/warehousing, structured communication, prioritization under pressure
Technologies
Proprietary tech stack (implied)
Responsibilities
Manage customer requests and provide high-quality follow-up; Handle proactive and reactive escalations; Monitor SLAs, KPIs, billing items, and recurring operational risks; Verify billing discrepancies; Collect and share forecasts; Assess operational feasibility for custom requests; Improve processes around quality and timelines; Prepare and participate in customer steering committee meetings.
