Client Services Officer
Core
Full-time Client Services Officer providing technical and analytical advice, facilitating project delivery, and managing client relationships at a new environmental laboratory.
Role type
Client Services Officer (Environmental Laboratory)
Builds
Client projects, service reports, quality plans, and project information sheets
Domain
Environmental analysis and laboratory services
Deliverable
client delivery
Required skills
Client relationship management, project coordination, technical advice on environmental analysis, quotation and tender preparation, CRM usage, MS Suite proficiency
Preferred skills
Laboratory experience, coding/programming (VBA, Python, R, SQL), interest in automation/AI/robotics, Excel macros/scripting
Responsibilities
Build and maintain strong relationships with new and existing clients, Collaborate with internal teams to ensure client projects are communicated, prioritised and delivered accurately and on time, Prepare quotations, tenders, expressions of interest, monthly service reports, quality plans, project information sheets and work instructions, Promote ALS services through client engagement, site visits, conferences, trade exhibitions and marketing activities, Coordinate client and project requirements, including sample pickups, container orders, invoice queries, project monitoring and sample receipt activities