Customer Service Officer
Core
Front-line reception and administrative support role managing guest/employee interactions, facility operations, and workplace systems.
Role type
Customer Service Officer (Facility Management)
Builds
Operational efficiency and positive employee/guest experience within office facilities
Domain
Facility Management / Corporate Services
Deliverable
product features
Required skills
Reception duties, call management, mail handling, access control, inventory management, meeting room booking, workplace inspections, work order processing, purchase order approval, SharePoint administration, internal communication coordination, event coordination, survey management, safety training administration, office space activation
Preferred skills
Microsoft Office Suite (Excel, Outlook, SharePoint), proactive mindset, organizational abilities
Responsibilities
Greet guests and employees, manage incoming calls and complaints, oversee mail distribution, maintain tidiness of external areas, manage access cards and inductions, monitor stock levels, assist with locker and meeting room bookings, conduct workplace inspections, process work and purchase orders, maintain Workplace SharePoint, handle internal communications, coordinate events, manage welcome tours and employee surveys, organize safety training, activate office spaces
Seniority
Individual Contributor, Entry to Mid-level
