Customer Service & Operations Coordinator
On-site
Core
Direct and manage the allocation of works to Service Delivery Partners, monitor work progress via a Works Management System, and provide customer service for a facilities service company.
Role type
Operations Coordinator (Facilities Management)
Builds
Service delivery workflows and customer satisfaction outcomes
Domain
Facilities Management / Service Delivery
Required skills
Data entry, CRM systems, MS Office, Customer service, Process management, Safety protocol adherence, Record keeping
Preferred skills
Facility management experience, Contact centre experience
Responsibilities
Allocate works to Service Delivery Partners, Monitor work progress in WMS, Handle customer inquiries and escalations, Maintain maintenance request records, Ensure SDP safety protocol compliance