Desktop Support Officer
Core
Providing on-site hardware and software support for desktops, printers, and mobile devices in a warehouse environment.
Role type
Mid-level Desktop Support Engineer
Builds
Operational readiness of IT hardware and software for warehouse logistics
Domain
Logistics / Hardware Support
Deliverable
physical/clinical work
Required skills
Windows OS troubleshooting, hardware installation, SCCM deployment tools, printer support, virtual OS troubleshooting, device configuration, network connectivity setup
Preferred skills
Apple OS support, SOE and group policies knowledge, time management under pressure
Technologies
Windows 7/8/10, SCCM, MS Office, Apple OS
Responsibilities
Perform hardware and software installation including tablet mounting on forklifts and printer setup; troubleshoot OS and application issues across Windows, Apple, and virtual environments; manage device unboxing, DOA processing, and network connection; conduct function and label print tests; support Go-Live changes from INT to PROD environments.
Seniority
Mid-level, hands-on IC