Technical Services Coordinator
Core
Central point of coordination between customers, field technicians, sales, and internal departments to ensure successful delivery of calibration services, repairs, installations, and technical service projects.
Role type
Operations Coordinator (Field Service Dispatch)
Builds
Calibration services, repairs, installations, training, and maintenance agreements for industrial, pharmaceutical, and utility customers.
Domain
Industrial Safety & Gas Detection
Required skills
Service scheduling, dispatching, customer communication, project coordination, inventory management, Microsoft 365 proficiency, data tracking
Preferred skills
Field service dispatching, industrial service organization experience, gas detection equipment knowledge, OSHA-regulated facility experience, CRM/ERP software
Technologies
Microsoft Outlook, Excel, Word, Teams, Microsoft 365, CRM, ERP
Responsibilities
Coordinate daily/weekly/monthly schedules for field technicians, serve as primary customer contact for service requests, manage emergency service requests, assist with project logistics and milestones, maintain service documentation and records, coordinate billing and inventory.
Seniority
Mid-level, hands-on IC