Technical Delivery Manager
Core
Lead day-to-day technical and service delivery for outsourced solutions, acting as the escalation point for operational issues and bridging the gap between customers and technical teams.
Role type
Senior IC Technical Delivery Manager
Builds
Outsourced IT solutions and managed services for enterprise clients
Domain
IT Managed Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
IT Managed Services leadership, incident and problem management, change management governance, cloud technologies (M365), on-premises systems (Windows Server, AD, DNS, DHCP, Citrix, SQL), security products (Defender, Trellix, Sentinel), networking, desktop environments (Windows 11, MECM, SOE), vendor management
Preferred skills
Disaster Recovery, Business Continuity, Project Management, Agile/DevOps practices, ITIL Foundation, enterprise architecture
Technologies
M365 (Intune, Entra ID, Purview, Teams, Defender, Exchange Online, One Drive, SharePoint), Windows Server, Active Directory, DNS, DHCP, PKI, Citrix, Exchange On Prem, SQL Server, Defender, Trellix, Sentinel, Windows 11, MECM, SOE
Responsibilities
Provide technical leadership to restore EUX service after incidents; document BAU team changes; attend CAB meetings to review scheduled changes; escalate BAU issues to CTO and capture systemic issues for the roadmap; plan and coordinate resources for product implementations; act as integration point between customers, teams, and vendors; lead high-priority incident and problem management; govern service delivery via performance reporting and process improvements; build customer relationships and meet commercial obligations; provide operational information and system health reports.
Seniority
Senior, hands-on IC with strategic oversight