Support Associate / Kundenservice-Mitarbeiter
Core
Live-Operations Support Associate handling incoming chats and phone calls for customers, couriers, and restaurants to ensure smooth delivery operations.
Role type
Support Associate (Live Operations)
Builds
Real-time support for Wolt's food and grocery delivery platform
Domain
Food delivery / Logistics
Deliverable
client delivery
Required skills
Multitasking, stress management, complex problem solving, attention to detail, quick decision making, shift work adaptability
Preferred skills
Experience in similar support roles
Technologies
Internal monitoring tools
Responsibilities
Process incoming live chats from customers, restaurants, and couriers in shifts; Provide incoming and outgoing phone support; Monitor order volume to proactively solve problems; Collaborate with Operations team to ensure smooth delivery operations; Develop support functions with the team.
Seniority
Entry-level / Junior