Business Operations - General Manager - CST Travel
Core
Lead end-to-end service operations, team performance, vendor ecosystems, and process delivery across Paytm's Travel vertical (Flights, Bus, Hotels).
Role type
General Manager, Business Operations
Builds
Travel services (Flights, Bus, Hotels) for Paytm's customer base
Domain
Travel / E-commerce / BPO
Required skills
Large-scale team leadership, Vendor management, SLA enforcement, Cost optimization, Process optimization, Stakeholder management
Preferred skills
Travel industry experience, MBA
Technologies
N/A
Responsibilities
End-to-End Operational Execution across Travel verticals, SLA & Performance Management, Cost & Budget Optimization, People Management and Capacity Planning, Vendor Contract & Billing Audits, Process Optimization and Risk Control
Seniority
Senior, hands-on IC