Manager, Certifications
Core
Leading, structuring, and scaling a global user certification program for a cloud-based marketing platform, ensuring exam integrity and operational scalability.
Role type
Manager, Certification Program Operations
Builds
Global certification ecosystem, exam pipelines, and proctoring workflows for marketing agencies and entrepreneurs
Domain
SaaS / Marketing Technology / Education Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Remote team leadership, operational planning, program management, conflict resolution, strategic planning, quality assurance, curriculum adaptation, stakeholder partnership
Preferred skills
HighLevel platform expertise, LMS proficiency, proctoring software experience, Certified Admin status
Technologies
HighLevel, LMS, proctoring/scheduling software suites
Responsibilities
Direct and mentor a remote team of Certification Specialists; build scalable systems and quality controls for the certification program; oversee the end-to-end certification pipeline and exam slot booking; enforce and audit testing security protocols; partner with Product and Customer Success to update curriculum and test questions; resolve candidate complaints and technical issues; develop strategic plans for program growth and capacity.
Seniority
Manager, hands-on leadership
