Receptionist
Core
First point of contact for members and guests, managing front desk operations, administrative support, and member communication/engagement.
Role type
Receptionist / Front Desk Agent
Builds
Member experience and smooth daily business operations
Domain
Health and wellness / Fitness
Deliverable
product features
Required skills
Google Workspace proficiency, verbal and written communication, multitasking, prioritization, handling challenging conversations
Preferred skills
Previous experience in reception, front desk, or customer service (health, fitness, or hospitality)
Responsibilities
Greet and welcome members and guests; Direct enquiries to appropriate teams; Manage and maintain the reception area; Manage overdue accounts and liaise with members regarding balances; Conduct service and follow-up calls for re-engagement; Support internal teams with administrative tasks