Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
Core
Provide direct guest services, ensure safety, and manage entry operations at a live entertainment venue.
Role type
Guest Services Staff (Usher/Ticket Taker)
Builds
Safe and welcoming environment for concert and event attendees
Domain
Live entertainment / Music venues
Deliverable
client delivery
Required skills
Ticket scanning, guest direction, complaint resolution, ADA assistance, policy enforcement, emergency communication, physical stamina
Preferred skills
Event industry experience, music industry knowledge
Technologies
Ticket scanning systems, wristband administration tools
Responsibilities
Scan tickets and administer wristbands, direct guests to venue areas, resolve guest complaints, seat guests and assist ADA patrons, enforce venue policies, act as emergency evacuation team member, monitor venue for safety compliance
Seniority
Entry-level, hourly staff