EBS HR Connect Representative
Core
Second-level HR operations representative providing advanced customer service support, resolving complex HR transactions, and enhancing system functionality.
Role type
Senior HR Operations Representative
Builds
Efficient and compliant HR service delivery for employees across US and Canada
Domain
Human Resources / Payroll Administration
Deliverable
client delivery
Required skills
Advanced HR transaction processing, ServiceNow and Workday administration, US/CA terminations and leaves management, job and organizational change processing, DOT process management, benefit plan enrollment support, SOP creation and updates, audit documentation preparation, payroll data preparation, multi-channel communication (phone, email, ticketing), problem-solving and analytical judgment, confidentiality handling
Preferred skills
Bachelor's degree in HR or business administration, Microsoft Office Suite proficiency
Technologies
ServiceNow, Workday, Microsoft Office Suite
Responsibilities
Process advanced HR transactions via ServiceNow and Workday; manage US/CA terminations, leaves, and job changes; support benefit enrollments and payroll data preparation; create and update standard operating procedures; handle audit requests and ad hoc project work; provide secondary support for onboarding, job bidding, and union updates; escalate non-routine matters; educate HR customers on self-service tools.
Seniority
Senior, hands-on IC
