Senior Mid-Market Implementation Manager
Core
Own end-to-end onboarding and go-live for a portfolio of mid-market and multi-property hotel clients, managing complex configurations and integrations to property systems.
Role type
Senior Mid-Market Implementation Manager
Builds
Canary's agentic AI platform for hotel and guest management
Domain
Hospitality technology / B2B SaaS
Deliverable
production ML models | product features
Required skills
Portfolio management, end-to-end implementation, third-party system integration, stakeholder management, cross-functional coordination, adoption strategy, risk forecasting
Preferred skills
Hospitality or travel tech experience
Technologies
PMS, payment platforms, third-party property systems
Responsibilities
Scope, configure, and deploy full product suite to property operational setups; Lead integrations to customer systems (PMS, payment, third-party platforms); Establish mutual success criteria and drive product adoption; Manage senior and multi-stakeholder relationships; Identify and drive expansion opportunities; Coordinate cross-functionally to unblock issues; Track milestones and portfolio health; Partner with Customer Success for handoff; Contribute to onboarding playbooks and mentor team members