Customer Success Public Sector (Brussels)
Core
Manage operational execution and administrative delivery for a key European public sector client on a framework agreement, ensuring compliance with strict public procedures.
Role type
Customer Onboarding & Success Manager (Public Sector)
Builds
Operational workflows for public sector freelancers on a platform
Domain
Public Sector / Freelance Marketplace
Deliverable
client delivery
Required skills
operational contract management, complex customer support, project coordination, administrative rigor, compliance management, user training, process optimization
Preferred skills
experience in Belgian Public ecosystem, large-account subcontractor environment
Technologies
Gsheet, Excel
Responsibilities
Manage validation of quotes and activity reports (CRA) for non-autonomous clients; Ensure upload and consumption of purchase orders (POs) to guarantee smooth invoicing; Anticipate project end dates and provide support to secure renewals; Serve as the main go-to person for incoming client requests; Act as the expert on client contracts (SLAs, penalties) and internal workflows; Promote platform benefits and conduct live demos to train clients; Collaborate with Account Managers as a Subject Matter Expert on renewals and PO management; Identify operational pain points and partner with Product teams to deploy automated solutions.