Sr. Customer Experience Manager (CA)

PointClickCare

Remote or MississaugaFull-time2026-09-29 → 2026-11-14

Core

Designing and implementing customer experience measurement protocols and influencing business objectives to improve CX.

Role type

Senior Customer Experience Manager (Marketing Research)

Builds

CX measurement frameworks and strategic insights for healthcare providers

Domain

Healthcare technology / Marketing Research

Deliverable

dashboards & analysis

Required skills

CX measurement protocols, quantitative and qualitative research, data analysis, strategic business planning, Excel, PowerPoint, Power BI

Preferred skills

Healthcare industry knowledge, SaaS organization experience

About PointClickCare

Software Development2311Toronto, Ontario, CAFounded 2000

PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.