Customer Success Manager, Managed Inference
Core
Support customers running AI inference workloads on Crusoe's cloud platform, helping them navigate operational and technical challenges from model serving to production readiness.
Role type
Customer Success Manager (AI Infrastructure)
Builds
AI inference platforms and managed inference services for enterprise customers
Domain
AI Infrastructure / Cloud Computing / Energy
Deliverable
production ML models
Required skills
Customer relationship management, technical guidance on cloud AI/ML, KPI reporting, cross-functional coordination, training delivery, incident escalation
Preferred skills
LLMs, RAG architectures, agentic applications, managed inference platforms, GPU-based inference environments
Technologies
Kubernetes, containers, APIs, GPU infrastructure, model serving, autoscaling, observability
Responsibilities
Build and maintain strong customer relationships, provide technical guidance on AI/ML solutions, conduct regular reviews and report on customer progress, coordinate with Product and Engineering teams, deliver training sessions, address and resolve customer concerns
Seniority
Mid-level, hands-on IC
