Concierge
Core
Deliver refined, personalized, and anticipatory service experiences for hotel guests, coordinating preferences, requests, and local experiences to create memorable journeys.
Role type
Concierge
Builds
Bespoke guest experiences, seamless arrival/departure arrangements, and local activity recommendations
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Local expertise, relationship building, conflict resolution, time management, OPERA PMS, VIP coordination
Preferred skills
Guest engagement, problem-solving, emotional connection
Responsibilities
Coordinate guest preferences, special requests, transportation, and dining; Liaise with hotel departments; Oversee Porter team; Handle guest enquiries and feedback; Maintain Concierge desk presentation; Support VIP arrivals and special occasions
Seniority
Mid-level IC