Customer retention expert
Core
Lead customer retention and onboarding for iGaming clients via phone consultations and event promotion.
Role type
Customer retention specialist (iGaming)
Builds
Client engagement and event promotion for iGaming platforms
Domain
iGaming / Online Gambling
Deliverable
client delivery
Required skills
Customer service (phone), Ukrainian language fluency, emotional stability, adaptability
Preferred skills
Creativity, openness, sincerity
Responsibilities
Manage new and existing client database, provide qualified consultation via phone calls, inform clients about site events and promotions
Seniority
Entry-level to Junior (6 months experience required)
