Account Manager
Core
Monitor operational quality, maintain key customer relationships, optimize logistics processes, and drive revenue growth for JD Logistics' global supply chain services.
Role type
Senior Account Manager (Logistics & Supply Chain)
Builds
End-to-end logistics services including warehousing, transportation, last-mile delivery, and cross-border operations
Domain
Logistics and Supply Chain
Required skills
Operational quality monitoring, Customer relationship management, Process optimization, Opportunity identification and conversion, Cross-departmental coordination, Analytical skills
Preferred skills
Experience in logistics industry, Business development skills
Technologies
Automated warehousing systems, Data intelligence platforms, Global supply chain networks
Responsibilities
Monitor daily operational exception data and drive resolution to ensure KPI compliance, Conduct customer visits and needs assessments to build trust and increase wallet share, Analyze operational data to build lean management models and improve efficiency, Track revenue achievement and develop remedial actions to drive growth, Coordinate internal and external resources to respond to complex customer needs
Seniority
Mid-Senior, hands-on IC