Customer Service Consultant
Core
Part-time Customer Service Sales and Device Technician providing repairs, sales support, and exceptional customer service in retail stores.
Role type
part-time retail technician and sales associate
Builds
repaired mobile devices and accessories for retail customers
Domain
retail + mobile device repair
Required skills
mobile device repair, troubleshooting electronic faults, sales techniques, customer service, inventory management, lifting up to 25kg
Preferred skills
IRP certification, experience with budgets and KPIs, ability to learn new skills quickly
Technologies
mobile devices, repair tools
Responsibilities
diagnosing and repairing electronic and mechanical devices, assisting frontline staff with sales, troubleshooting faults and performing in-depth inspections, managing repair queues, maintaining a safe and organized workbench, providing exceptional customer service
Seniority
entry-level, part-time