Partnerships Support Officer
Core
Operational support for aged care partners, resolving billing, compliance, and portal issues to enable care delivery.
Role type
Senior operational support specialist (partnerships)
Builds
Operational stability and compliance for a national network of aged care partners
Domain
Aged care / Home care services
Deliverable
client delivery
Required skills
problem-solving, root cause analysis, cross-functional collaboration, CRM management, process improvement, reporting, prioritization
Preferred skills
aged care experience, Home Care Packages (HCP) knowledge, Support at Home (S@H) billing, government portal familiarity
Responsibilities
Investigate and resolve partner billing, compliance, and operational issues; Collaborate with Finance, Compliance, and Technology teams; Provide guidance on billing processes and system queries; Maintain accurate records in CRM systems; Identify recurring issues to improve processes; Support partner performance reviews