IT Service Desk Analyst
Core
IT Service Desk Analyst responsible for diagnosing and repairing hardware/software issues, maintaining cloud and telecommunications infrastructure, and managing IT assets.
Role type
IT Service Desk Analyst
Builds
RASA's internal IT systems including cloud infrastructure, network access, and desktop/mobile device deployments
Domain
Non-profit social services / IT Infrastructure
Deliverable
infrastructure
Required skills
hardware and software diagnosis, cloud infrastructure management, root cause analysis, asset management, Windows 10, Active Directory, DHCP, DNS, File and Print
Preferred skills
AWS, PABX, LAN, SD-WAN, Firewall, telecommunications infrastructure
Technologies
Windows 10, Windows Server 2012/2016/2019, Active Directory, DHCP, DNS, AWS, IP PABX, WAN, LAN
Responsibilities
Maintain cloud infrastructure and telecommunications infrastructure; manage hardware, software, and asset lifecycle; deploy and configure desktop and mobile devices; manage network user access and security levels
Seniority
Mid-level, 2+ years experience