Head of Customer Operations B2C
Core
Lead and transform B2C customer operations for a large organization (~300 colleagues) across mobile, broadband, and TV brands, focusing on customer experience, operational efficiency, and commercial value creation.
Role type
Senior leadership (Head of Customer Operations)
Builds
Customer-facing operations, digital transformation initiatives, and commercial value streams (sales, retention, loyalty).
Domain
Telecommunications / Consumer Services
Required skills
Large-scale operational leadership, organizational transformation, digitalization and AI strategy, commercial acumen (sales/retention/LTV), team development, customer experience management.
Preferred skills
Higher education in business/economics/technology, fluency in Norwegian and English.
Responsibilities
Lead B2C customer operations team, drive transformation of operating models and processes, strengthen commercial outcomes through sales and retention, build high-performing organization and culture.
Seniority
Senior, executive leadership