Sr.Product Support Consultant (Bilingual Danish and English)
Core
Provide product support and customer advocacy for Zenoti's cloud-based software used by beauty and wellness businesses.
Role type
Senior Product Support Consultant
Builds
Customer support operations and product feedback loops
Domain
SaaS / Beauty and Wellness
Deliverable
client delivery
Required skills
Bilingual English and Danish, 3+ years in public-facing service, POS or reservations system experience, research and documentation, peer mentorship, knowledge base creation, product feedback
Preferred skills
Hospitality or retail background, technology-centric mindset
Technologies
Zenoti platform, internal support tools, escalation systems
Responsibilities
Receive inbound help requests via phone, chat, and email; own customer issues to resolution; consult with customers on business operations; research and document issues; raise escalated issues; act as a trusted advisor; develop technical expertise; provide peer mentorship; create knowledge base materials; influence product direction via customer feedback