Customer Service Officer
Core
Frontline support role handling delivery enquiries, bookings, collections, and day-to-day customer support for a regional transport and logistics company.
Role type
Customer Service Officer
Builds
Delivery bookings, customer collections, and operational support for local businesses
Domain
Transport and logistics
Deliverable
client delivery
Required skills
Phone and email communication, booking management, record entry, problem solving, computer literacy, time management
Responsibilities
Answering customer phone calls and emails, booking deliveries and collections, assisting customers at the counter, entering delivery information, working with drivers and operations, solving customer problems
Seniority
Entry-level to Junior
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