ETIC, Microsoft Dynamics CRM Developer - Associate
Core
Associate consultant specializing in Microsoft Dynamics 365 Customer Engagement solutions, analyzing client requirements, implementing software solutions, and providing training and support to optimize operational efficiency.
Role type
Associate functional consultant (Microsoft Dynamics 365)
Builds
Microsoft Dynamics 365 Customer Engagement solutions
Domain
Technology / Advisory
Deliverable
client delivery
Required skills
Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Business Process Analysis, Data Management, CRM Project Management, CRM Analytics, CRM Implementations, User Training
Preferred skills
Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Customer Journey Analysis, Operational Efficiency
Responsibilities
Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements; Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design); Providing functional consultant delivery support across all phases of the programme including testing, business change, data migration and cutover; Coach, mentor and develop more junior project team members; Liaise with team members on other delivery workstreams; Able to deliver sales demos; Escalate issues & risks impacting task delivery
