Engagement Associate - 12 month contract
Core
Provide direct customer support and mentor consumers through their hearing journey and implantation process for Cochlear's implantable hearing solutions.
Role type
Engagement Associate (Customer Success/Client Relations)
Builds
Consumer relationships and successful implantation outcomes for Cochlear's hearing solutions
Domain
Medical Devices / Hearing Solutions
Deliverable
client delivery
Required skills
sales experience, influencing & negotiating, persuasive communication (verbal/written/telephone), interpersonal skills, emotional intelligence, data coordination & reporting, database management
Preferred skills
hearing industry experience, cochlear implants experience, not-for-profit community relations, patient support program experience
Responsibilities
Engage with candidates to support decision-making and implantation; provide personalized information and empathetic guidance; follow up with consumers via phone, email, and events; act as primary liaison for inbound/outbound communications; support consumer campaigns with marketing; document consumer trends and concerns.
Seniority
Individual Contributor, entry-to-mid level