Senior Collections Lead
Core
Manage end-to-end mortgage arrears from early intervention to late-stage recoveries, including bridging loan defaults, to drive sustainable customer outcomes.
Role type
Senior Collections Lead (mortgage arrears specialist)
Builds
Athena Assist operational foundations and automated workflows for customer recovery
Domain
Australian consumer lending / Fintech
Required skills
Arrears portfolio management, complex case resolution, bridging loan default handling, external partner coordination, workflow automation, credit quality analysis, CRM navigation, data-driven insights, stakeholder negotiation, regulatory compliance
Preferred skills
Startup culture fit, process improvement, team leadership, autonomous decision-making
Technologies
CRM systems, automated workflows
Responsibilities
Manage end-to-end arrears portfolio using proactive engagement and data insights; Handle non-monetary defaults and bridging loan maturities; Develop sustainable repayment strategies with customers; Coordinate with external service providers; Identify workflow friction points and develop automated solutions; Monitor case trends and provide feedback to the Risk team
Seniority
Senior, hands-on IC with team influence