IT Support Analyst
Core
Provide Level 1/2 IT support for hardware, software, collaboration tools, and mobile devices to end users in corporate and operational environments.
Role type
Level 1/2 IT Support Analyst
Builds
Resolves incidents, manages service requests, maintains asset records, and supports end-user devices and workplace technologies.
Domain
Corporate IT / Desktop Support
Deliverable
physical/clinical work
Required skills
Windows 10/11 support, Microsoft 365 (Office 365, Teams, OneDrive, SharePoint), Microsoft Intune, Active Directory, SCCM, ServiceNow, hardware lifecycle management
Preferred skills
Azure, PowerShell, Power Automate, Power Query, macOS support
Responsibilities
Provide onsite and remote Level 1 & 2 desktop support; manage incidents and service requests; install and configure end-user devices; support hardware repairs and replacements; assist with office moves and small technology projects; support collaboration and meeting technologies; promote IT best practices and security awareness.
Seniority
Mid-level, hands-on IC