Client Care Coordinator
Core
Support grieving families through pet aftercare by managing client communications, coordinating collections, and preparing deceased pets for dignified viewings.
Role type
Part-time Client Care Coordinator (pet aftercare)
Builds
Pet aftercare services for grieving families
Domain
Pet aftercare / Veterinary support
Deliverable
physical/clinical work
Required skills
compassionate customer service, high-volume call/email management, data entry, payment processing, pet handling, viewing room preparation, emotional resilience, administrative accuracy
Preferred skills
veterinary clinic experience, call centre background, animal care industry experience
Responsibilities
Manage inbound/outbound calls and email enquiries; support distressed clients with empathy; complete data entry and process payments; coordinate pet collections and bookings; welcome clients for viewings; prepare deceased pets for viewings; maintain hygiene and cleanliness in viewing rooms; escalate operational issues.
Seniority
Part-time, operational IC