AVP EmFi Technology Service Owner
Core
Owns and coordinates the EmFi technology support service, managing production incidents, vendor escalations, and offshore support execution for a fintech platform.
Role type
Senior IC technology service owner (production support)
Builds
EmFi fintech platform (embedded finance, identity verification, transaction processing)
Domain
Fintech / Financial Services
Required skills
incident management, vendor management, application support, technical program management, cross-functional operational readiness, API troubleshooting, SQL, log analysis, production readiness, ITIL practices, hybrid onshore/offshore support management
Preferred skills
stakeholder relationship management, executive communication, incident command, analytical problem-solving, regulated financial services domain knowledge, ITIL/Change management, managed services delivery
Technologies
APIs, SQL, application logs, monitoring tools, ticketing systems, vendor platforms, webhooks, middleware
Responsibilities
Coordinate SEV1/SEV2 incidents and vendor escalations; manage offshore support execution and quality; develop and maintain support runbooks and escalation procedures; perform advanced technical investigation for production issues; support production readiness gates and release validation; report service-health and operational-performance metrics; manage problem-management activities for recurring issues.
