AVP EmFi Technology Service Owner
Core
Owns and coordinates production application support, incident response, and vendor management for the EmFi embedded finance technology platform.
Role type
Senior IC Technology Service Owner (Production Support & Operations)
Builds
EmFi embedded finance transaction processing, identity verification, and onboarding services
Domain
Fintech / Embedded Finance / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, Vendor management, Production support, Cross-functional operational readiness, Root cause analysis, SQL, API troubleshooting, Log analysis, Transaction tracing, Runbook execution
Preferred skills
Banking/fintech domain knowledge, Hybrid onshore/offshore support model management, ITIL practices, Stakeholder relationship management, Executive communication
Technologies
APIs, SQL, Application logs, Monitoring tools, Ticketing systems, Vendor platforms (Galileo, Socure, IBM, LexisNexis)
Responsibilities
Coordinate SEV1/SEV2 incidents and vendor escalations; Perform advanced technical investigation for production issues; Maintain support runbooks and operational metrics; Oversee offshore support activities and quality; Support production readiness gates and release validation.
Seniority
Senior, hands-on IC with leadership in incident/vendor management