Concierge Associate
Core
Front-line support for members navigating healthcare benefits and claims via phone, chat, and email.
Role type
Member-facing Concierge Associate
Builds
Member support experience and care navigation
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
Call center/customer service experience, Healthcare domain knowledge, Verbal and written communication, Attention to detail, Problem-solving, Technical proficiency with customer service platforms (e.g., Zendesk)
Preferred skills
Bilingual (English/Spanish)
Responsibilities
Deliver member support via phone, chat, and email; Educate members on healthcare benefits and claims; Steer members to find the best care; Handle complex and sensitive conversations; Deescalate members experiencing friction; Identify and escalate feedback to internal teams; Maintain compliance with HIPAA and data security protocols
Seniority
Individual Contributor