Voice of Customer (VOC) Insight Analyst
Core
Own VoC taxonomy and data-quality standards; frame analytical work to quantify CX issues and trends; translate evidence into decision-ready insights for Product, Support, and Ops.
Role type
Senior IC Voice of Customer (VoC) Insight Analyst
Builds
VoC taxonomy, data-quality standards, prioritized findings, and cross-functional metric alignment
Domain
Consumer hardware/electronics + Customer Experience (CX)
Deliverable
dashboards & analysis
Required skills
SQL, BI platforms, analytical reasoning, problem-framing, prioritization, stakeholder communication, data validation, aggregation, segmentation, trend analysis
Preferred skills
Python, APIs, workflow automation, AI/LLM-assisted analysis workflows, consumer hardware feedback patterns
Technologies
LLMs, clustering tools, summarization tools, Gemini, Claude Code
Responsibilities
Define issue categories, tagging rules, and quality checks for feedback sources; segment patterns by product line and issue type; produce concise, prioritized findings and recommendations; establish shared CX definitions and measurement standards; co-scope projects with Data Analytics and User Research; apply AI tooling to scale efficiency and document workflows
Seniority
Senior, hands-on IC
