Customer Support Specialist
Hybrid
Core
Handle real-time chat and email inquiries to assist users with money transfers, account issues, and verification processes across 9 languages.
Role type
Customer Support Specialist
Builds
Customer support operations for a fintech money transfer platform
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Fluent English, empathy, written communication, adaptability, digital literacy, tool adoption
Preferred skills
Lithuanian, Polish, German, Ukrainian, Russian, support experience, Zendesk, Slack, Notion
Responsibilities
Handle incoming real-time chats and email inquiries, assist users with money transfer statuses and account issues, manage customer interactions with empathy, maintain quality standards and compliance, resolve complex edge cases with senior agents
Seniority
Individual Contributor