Implementation Delivery Consultant
Core
Guide new customers from kickoff to confident adoption of Poka's connected worker platform for manufacturing and industrial teams.
Role type
Implementation Delivery Consultant
Builds
Onboarding workshops, training sessions, and customer adoption for frontline operators and plant managers.
Domain
Manufacturing / Industrial Operations / SaaS
Deliverable
client delivery
Required skills
Project management, workshop facilitation, training delivery, customer communication, problem-solving, AI tool usage, Lean/TPM familiarity
Preferred skills
Green Belt certification, manufacturing/industrial operations experience, SaaS implementation experience, fluency in Spanish
Technologies
Poka platform, AI tools
Responsibilities
Align customer expectations with measurable outcomes, define project scope and KPIs, facilitate virtual and onsite training sessions, partner with Sales and Customer Success, use AI for content creation and session summarization, evolve onboarding methodology, support prospects during trials.
Seniority
Mid-level, customer-facing IC
