Advanced Customer Engineer
Core
Provide next-level expertise and service to ensure customers get the best possible experience by resolving complex technical issues and optimizing the Reltio platform.
Role type
Senior IC Advanced Customer Engineer (MDM/Data Platform)
Builds
Reltio Context Intelligence Platform (cloud-native SaaS for data harmonization and governance)
Domain
Enterprise Data Management, Master Data Management (MDM), Big Data
Required skills
Java, JavaScript frameworks, NoSQL (Cassandra), distributed data systems, MDM software lifecycle, MDM solution design, Comparator/Match/Merge configuration, survivorship rules, version control (Bitbucket/SVN), performance profiling, algorithm design, object-oriented design
Preferred skills
Big data technologies (Hadoop, MapReduce, Spark), Master of Science in Computer Science
Technologies
Java, JavaScript, Cassandra, AWS, GCP, Azure, Reltio Cloud, Hadoop, Spark, MapReduce, Bitbucket, SVN
Responsibilities
Resolve customer technical issues through research, reproduction, UI/API/performance debugging, and troubleshooting; Build and implement scalable monitoring platforms and metrics; Analyze user needs and software requirements to determine design feasibility; Provide top-quality technical support assistance resulting in high customer satisfaction; Represent Reltio in Customer meetings as an Engineering expert; Provide input on product and service-related enhancement requests to Engineering, Product Management, Sales, and Marketing teams; Enable a deeper understanding of MDM, NoSQL, Data structures, Service architecture, and System design through documentation.
Seniority
Senior, hands-on IC
