Customer Experience Specialist at Cottonwood Bayview Apartments
Core
Greet residents and prospects, manage inquiries, ensure apartments are ready for tours, and maintain community quality standards.
Role type
Customer Experience Specialist (Residential Leasing)
Builds
Resident move-in experience and prospective resident leasing pipeline
Domain
Residential Real Estate / Property Management
Deliverable
product features
Required skills
Customer service, Communication, Phone etiquette, Property inspection, Pricing knowledge, Event planning, Social media marketing, Package management, Vendor relations, Problem solving
Preferred skills
Creativity, Upbeat attitude, Teamwork
Responsibilities
Greet customers and prospects at the office, Answer phone calls and respond to inquiries via phone/email/text, Ensure apartments are ready for tours and move-ins, Walk buildings and amenities to maintain quality standards, Assist in planning community events and social media marketing, Organize package room daily, Maintain vendor relationships