Service Desk Analyst
Core
Provide first-level IT support to RSI staff, resolving hardware/software issues, troubleshooting systems, and guiding users on new tools.
Role type
Tier 1 Service Desk Analyst
Builds
IT support services for internal employees
Domain
Online gaming and sports betting industry
Required skills
troubleshooting hardware and software, ITIL framework knowledge, O365 applications proficiency, helpdesk ticketing systems, remote support tools, English language mastery
Preferred skills
CompTIA A+ certification, Microsoft Certified IT Professional (MCITP), experience with Linux and macOS
Technologies
Microsoft Windows, Apple macOS, Linux, Microsoft Office, Sharepoint, O365
Responsibilities
Respond to end-user requests via phone, email, or in-person; diagnose and resolve technical issues; log incidents in ticketing system; escalate unresolved issues; install and configure systems; provide user training and guidance; monitor system performance; assist with IT asset management.
Seniority
Mid-level, individual contributor