Associate QA Consultant, Amazon Connect / Contact Center QA
Core
Associate QA Consultant supporting testing of Amazon Connect, IVR, telephony, AWS services, and Salesforce Service Cloud Voice integrations for AI-powered customer experiences.
Role type
Associate QA Consultant (Contact Center & Cloud)
Builds
Contact center solutions, omnichannel customer journeys, and AI-driven agent workflows
Domain
Contact Center, Telephony, Cloud (AWS), Salesforce, AI
Required skills
Functional testing, Regression testing, Integration testing, Defect management, API testing (Postman), AWS basics, Test case creation, Process flow interpretation
Preferred skills
Amazon Connect, IVR concepts, Salesforce Service Cloud, QA automation tools (Cyara, Empirix), SQL, Scripting (Java/Python/JS), Performance testing
Technologies
Amazon Connect, AWS (Lambda, DynamoDB, S3, Lex, CloudWatch), Salesforce Service Cloud Voice, Postman, Jira, Lucidchart, Visio, Cyara, Empirix Hammer, JMeter, LoadRunner
